Microsoft Outlook 2013 - Introduction

TOPIC DETAILS

Email Concepts

• How email works
• Email addresses
• The benefits of email
• Email etiquette
• Emails and viruses
• Digital signatures

Getting Started With Outlook

• Understand Outlook 2013
• Start Outlook in Windows 8
• Common Outlook 2013 screen elements
• Using the ribbon
• Using ribbon KeyTips
• Show and collapse the ribbon
• Understand the backstage view
• Access the backstage view
• Understand the Quick Access Toolbar
• Add commands to the QAT
• Navigate to Outlook features
• Sneak a peek
• The folder pane
• The To-Do bar
• The mail screen
• The calendar screen
• The people screen
• The tasks screen
• The notes screen
• The Outlook today screen
• Exiting Outlook

Sending Email

• Email in Outlook
• How Outlook mail works
• Compose an email message
• The message window
• Create a new message
• Check the spelling
• Add an attachment to A message
• Add importance
• Request message receipts
• Send the message
• Create an AutoSignature
• Use an AutoSignature
• Remove an AutoSignature
• Send a courtesy copy
• Send a blind copy

Receiving Email

• Understand the inbox
• Retrieve email
• Open an Outlook data file
• Adjust the message view
• Preview messages
• Arrange messages
• Read messages
• Open several messages
• Understand conversation view
• Navigate messages in a conversation
• Reply to a message
• Reply to a message in a conversation
• Reply to all messages
• Reply without the original message
• Add comments to replies
• Get replies sent to another address
• Forward messages
• Find related messages
• Ignore conversations
• Mark messages as unread

Working With Attachments

• Understand message attachments
• Insert a file attachment
• Attach other Outlook items
• Preview attachments
• Save a message attachment
• Open a message attachment

Flagging Messages

• About flags and reminders
• Flag messages in a message list
• Send a message with a flag
• Add a reminder to your messages
• Change the default Quick Click Flag
• Remove a flag

Junk Email

• Spam and junk email
• Phishing and junk email
• Understand junk email options
• Mark messages as junk mail
• Mark messages as safe
• Manage the senders lists
• Import a blocked senders list
• Export a blocked senders list
• Delete junk email

Working With The Calendar

• Access the calendar
• Change the calendar arrangement
• Display specific dates
• Navigate within a calendar
• Change the current view
• Create a second time zone
• Remove a time zone
• Work with multiple calendars
• Create a new calendar
• Delete a calendar
• Share calendars
• Understand the weather bar

People

• Understand people view
• Understand the contact form
• View your contacts
• Create a new contact
• Enter contact details
• Edit contact details
• Insert a contact picture
• Add contacts for an existing company
• Print contact details
• Delete an unwanted contact
• Recover a deleted contact

Tasks

• Tasks and the To-Do list
• Create tasks
• Change task views
• Sort tasks
• Work with tasks
• Delete tasks
• Print a task list

Microsoft Outlook 2013 - Advanced

TOPIC DETAILS

Editing Messages

• Copy text within a message
• Copy text between messages
• Copy from another source
• Delete text
• Remove an attachment

Organising Messages

• Create a message folder
• Move messages
• Copy messages
• Delete messages
• Recover deleted messages
• Clean up conversations
• Work with favourites
• Delete message folders
• Recover deleted folders
• Empty deleted items
• Automate common tasks with Quick Steps
• Customise a default Quick Step
• Create a Quick Step
• Use Quick Steps
• Archive messages
• Recover archived messages

Searching

• Use instant search
• Expand the search
• Search Query Syntax
• Search Query Syntax – dates and size
• Use recent searches
• Search options
• Search other Outlook items
• Use a search folder
• Add a predefined search folder
• Customise predefined search folders
• Create a custom search folder

Working With Views

• Change the current view
• Arrange messages within a view
• Sort messages within a view
• Work with columns in a view
• Format columns in a view
• Create a custom view
• Add a filter to a custom view
• Delete a custom view

Colour Categories

Working With Rules

• About rules
• Create a new rule from a template
• Select the rule conditions
• Select the rule actions
• Select the rule exceptions
• Name and review the rule
• Test the rule
• Manage existing rules

Email Techniques

• Effective email management
• Recall a sent message
• Print a message
• Print a message list
• Message formats
• Change the message format
• Choose themes or stationery
• Apply a theme or stationery to a message
• Turn themes or stationery off
• Apply a theme
• Save a message draft
• Use a saved message
• Send a voting message
• Respond to a voting message
• Track voting responses
• Send automatic responses

Appointments and Events

• Quick schedule an appointment
• Schedule using the appointment window
• Reschedule an appointment to another day
• Reschedule an appointment to another time
• Create recurring appointments
• Change recurring appointments
• Schedule an event
• Schedule free and busy times
• Categorise activities
• Print your calendar
• Delete activities

Scheduling Meetings

• Schedule a meeting
• Meeting response options
• Respond to meeting requests
• Track meeting responses
• Change a meeting
• Add or remove attendees
• Prevent responses
• Cancel a meeting
• The scheduling assistant
• Use the scheduling assistant
• Schedule meetings using calendar groups

Managing Contacts

• Add a contact from an email
• Pin a contact to favourites
• Contact a contact
• Contact a contact from the people peek
• Forward contacts
• Create a contact group
• Use a contact group
• Use a partial contact group
• Delete members from a contact group
• Link contacts

Task Requests

• How task requests work
• Create a task request
• Respond to a task request
• Complete an assigned task
• View updated task requests