Cancellation and Refund Policy

One of our most important priorities is to ensure that we offer the highest levels of satisfaction to our customers and clientele. It is therefore imperative that our products are capable of living up to your exacting needs and expectations; and in the event that they do not, it is our obligation to ensure that we are able to offer a return process that is both fair and transparent to all of our customers and clients regardless of product that you purchased. If you have any questions, comments or concerns, then please contact us directly at support@easylearnlive.com.

NOTE: It is important to note that the following terms and conditions will apply to both to our individual webinars as well as our webinar series packages.

• Prior to being eligible for a cancellation on your purchase, you will be required to forward your Notice of Cancellation to support@easylearnlive.com. • Assuming that we receive your Notice of Cancellation at least 4 business days prior to the scheduled webinar (not including holidays), you will be eligible to receive a full refund on the webinar. • If you fail to submit your Notice of Cancellation prior to obligatory 4-day notice, you will not be eligible for a refund on the webinar; regardless of whether you ordered a recording of the particular webinar or not.

Technical faults:
• It shall be the sole responsibility of all attendees to ensure that their equipment meets the minimal requirements before the start of the particular webinar they will be attending. • If the technical fault is as a result of the attendee’s equipment, or a failure of the attendees Internet Service Provider (ISP), which adversely affects their ability to attend the live webinar, then the attendee will not be eligible for a Technical Refund. • In the event that there is a technical fault as a result of EasyLearnLive’s equipment and/or failure of the company’s ISP, which results in the cancellation of the webinar, then all attendees will be eligible for a full refund.

Recordings:
If the product in question is a recording, then the customer or client will not be eligible for a refund.